Refunds & Returns

At sparsh4.com, we strive to ensure your orders are delivered to your satisfaction. However, in the rare event that your order is unsatisfactory, we are happy to accept returns for orders, if:

you’ve received an item(s) that does not match your order
the item(s) were damaged in transit or shortage (delivery of such order to be refused at doorstep)
the item(s) is due to expire within 3 months where the shelf life of the item is more than 3 months
the patient has developed any allergies after taking the medication and the doctor has prescribed another medicine, the medicines can be returned within thirty (30) days from the date of delivery.

Note: If you notice the package is damaged at the time of delivery, please do not accept the order. If you could not check that the order is damaged at the time of delivery, raise a return request within 24 hours of delivery by calling us at +91-9987715152. Replacement for the damaged item (s) is subject to availability in stock. In absence of a replacement, a refund will be issued.

Returns are subject to the following conditions:

Items being returned should only be in their original manufacturer’s packaging i.e. with labels, bar-code.
Only fully unused strips/bottles can be returned
Batch number of the product being returned should match as mentioned on the sales invoice
Original sales invoice has to be returned for processing returns and refunds.

We do not accept returns in following scenarios:

Partially used strips, opened bottles cannot be returned.
Products which have expired post purchase.
Second time request against the same product/order.

Return Process:

If you’re order is suitable for a return based on the conditions above, you can raise a request within thirty (30) days from the date of delivery. For details on how to contact us for a return, please visit here. Please note that all returns are reviewed for eligibility. All refunds are subject to the verification and review by our Returns team.

Refunds for Lab Services:

If you’ve placed an order for our lab/diagnostic services, you may cancel it anytime two hours before your scheduled sample collection. If payments are directly made to the service providers for diagnostic purposes, any claims that arise must be made to the chosen service provider, as sparsh4 and its representatives are only facilitators.

If you’ve made a payment to sparsh4.com, refund will be processed for requests raised with three (3) days of order request placed.

Returns and Refunds for Third Party Affiliate Orders:

Return and refund requests for orders placed by our third-party affiliates will be addressed by the respective affiliate. Please contact them for any claim that may arise. sparsh4 will not be liable for refunds for the payments initiated through third party affiliates.

Refunds timeline:

Refunds for all eligible Returns are issued through the payment method used at the time of purchase, except for Cash on Delivery.

The time frame for different payment modes is given below: